Frequently Asked Questions
Get familiar with South Perth and Fremantle cleaning services by checking out some of the most common questions we get about who we are and what we do. Simply click on a question to reveal its answer.
Naval base, Hope Valley, Munster, Lake Coogee, Beeliar, Yangebup, South Lake, The Spectacles, Wandi, Hammond Park, Success, Cockburn, South Lake, Jandakot, Treeby, Oakford, Piara Waters, Forrestdale, Harrisdale, Southern River, Huntingdale, Thornlie, Canning Vale, Parkwood, Lynwood, Ferndale, Willetton, Leeming, Rossmoyne, Riverton, Cannington, Wilson, Waterford, Manning, Como, Victoria Park, Bateman , Murdoch, Kensington, Bentley, St James, Shelley, Bull Creek, Brentwood, Bateman, Booragoon, Mount Pleasant, Ardross, Kardinya, Willagee, Coolbellup, North Lake, O’Connor, Samson, Palmyra, Melville, Hamilton Hill, Spearwood, Bibra Lake, North Coogee, Beaconsfield, Fremantle, North Fremantle, South Fremantle, East Fremantle, White Gum Valley, Fremantle, Langford, South Perth, Salter Point, Perth CBD, Dalkeith, Nedlands, Claremont, Crawley, Subiaco, Kings Park, Floreat, Wembley, Claremont, Cottesloe, Peppermint Grove, Mosman Park, Karrakatta, Attadale, Bicton, Applecross, Nedlands, Aubin Grove, Atwell.
We provide all necessary supplies required for the job.
Your cleaner will arrive at the agreed-upon time, which may vary by up to one hour before or after the scheduled time.
You have the option to be present or not during the cleaning. However, our cleaners tend to work more efficiently when no one is at home.
Simply send us an email to hello@lunasage.com.au 24 hours prior to your booking.
If you’re unsatisfied with the service, please email hello@lunasage.com.au on the day of the cleaning with photos, and we will either rectify the issue or address it during the next cleaning. Any complaints submitted after the cleaning day will not be considered.
All communication should be conducted through the provided email address to ensure clear and effective communication.
Please leave all keys on-site. Ensure you have a lockbox or leave the key out, and we will secure it inside upon completion of the cleaning.
Our goal is to assign the same cleaner for your convenience. However, in cases of illness or other unforeseen circumstances, we may send a replacement cleaner.
All our cleaners undergo thorough background checks, possess a Working with Children Check (WWCC), and are selected and trained by us. They also hold a chemical handling certificate and continuously participate in cleaning training modules to enhance their skills.
We prioritize the use of low-toxicity products whenever possible for a safer and eco-friendly cleaning experience.
Why Perth loves Luna Sage
And why you will too!
Trust
We’re one of Perth’s most trusted choices for residential cleaning. Cleaning is second nature to us – we take pride in our work and it shows!
Prompt Communication
A lot of other businesses drop the ball when it comes to communicating with their customers – but we get great feedback on our constant care with how we engage with our clients.
Convenience
Easily book online or over the phone and schedule a regular cleaning service at a time which best suits you.
Outstanding Service
We deliver the same quality in every service, and we have rigorous cleaning systems that we follow to ensure 100% satisfaction all the time.