Frequently Asked Questions

Get to know Luna Sage Professional Cleaning and find answers to some of our most common questions.

We service homes and businesses across Perth’s southern and western suburbs, from Floreat to Fremantle and Canning Vale to Coogee.

Our current service areas include:

Applecross, Ardross, Attadale, Aubin Grove, Atwell, Bateman, Beaconsfield, Beeliar, Bentley, Bibra Lake, Bicton, Booragoon, Brentwood, Bull Creek, Canning Vale, Cannington, Claremont, Cockburn, Como, Coolbellup, Cottesloe, Crawley, Dalkeith, East Fremantle, Ferndale, Floreat, Forrestdale, Fremantle, Hamilton Hill, Hammond Park, Harrisdale, Hilton, Hope Valley, Huntingdale, Jandakot, Kardinya, Karrakatta, Kensington, Kings Park, Lake Coogee, Langford, Leeming, Lynwood, Manning, Melville, Mount Pleasant, Mosman Park, Munster, Murdoch, Naval Base, Nedlands, North Coogee, North Fremantle, North Lake, Oakford, O’Connor, Palmyra, Parkwood, Peppermint Grove, Perth CBD, Piara Waters, Riverton, Rossmoyne, Salter Point, Samson, Shelley, South Fremantle, South Lake, South Perth, Southern River, Spearwood, St James, Subiaco, Success, The Spectacles, Thornlie, Treeby, Victoria Park, Wandi, Waterford, Wembley, White Gum Valley, Willetton, Willagee, Wilson and Yangebup.

No. We arrive fully equipped with everything needed to complete your clean, so you can simply let us in and leave the rest to us.

Your booking will have an agreed arrival time. We allow for a one-hour arrival window around this time to account for traffic and the nature of cleaning schedules.

Not at all. You’re welcome to stay home, but many clients prefer to give our cleaners space to work uninterrupted. As long as we have secure access to the property, you’re free to go about your day.

Please email admin@lunasage.com.au at least 24 hours before your scheduled appointment and our team will be happy to assist.

We want you to be completely happy with your clean. If something has been missed, please contact us at admin@lunasage.com.au on the day of your service and include any relevant photos.

We’ll review the concern and, where appropriate, arrange a prompt resolution or discuss the best way to address it at your next visit. Concerns raised after the day of service may not be eligible for review.

Absolutely. If there is something additional you’d like cleaned or a service you’d like to discuss, please email admin@lunasage.com.au.

Our team will liaise with you to make sure the request, expectations and pricing are clear before anything additional is completed.

Yes. Luna Sage has a strict no dog contact policy.

This is a promise to our team and to your pups. We want our cleaners to feel safe and comfortable while working, and we want your dogs to remain calm, secure and safe in their own environment.

For this reason, our cleaners do not handle, walk, feed, play with or otherwise interact with dogs during a service.

If you have a dog at home, please ensure they are safely secured away from our team while we are cleaning.

To protect the privacy of both our clients and team members, all booking and service communication is managed through admin@lunasage.com.au.

Our team is always happy to help, and this ensures your enquiries are handled promptly and consistently.

Yes, our team needs secure access to the property. Please provide any keys, codes or access information required and leave keys in a secure location, such as a lockbox or designated spot.

Once your clean is complete, keys will be returned to the agreed secure location.

Where possible, we aim to provide the same cleaner for consistency and familiarity with your home or business.

Occasionally, illness, leave or other unexpected circumstances may mean a replacement cleaner is required.

Yes. Our cleaners undergo background checks and are carefully selected and trained by our team before working independently.

Our team members also complete chemical handling training and ongoing training modules to continually develop their skills and maintain our cleaning standards.

Yes. We prioritise low tox products wherever possible, while still ensuring they are effective for the job.

Our aim is to provide a thorough clean while being mindful of the people, pets and environments within the spaces we clean.

The Renew Clean
Our most detailed clean, designed for a complete home reset.

Perfect for first-time cleans, one-off cleans, homes with kids or pets, or anyone who is particularly detail-focused about their clean.

The Refresh Clean
Our regular whole-home maintenance clean, designed to keep your home consistently fresh and well maintained.

Perfect for weekly and fortnightly clients who want regular upkeep without needing the full reset of a Renew Clean each visit.

The Restore Clean
A focused clean of bathrooms and floors, designed for homes that don’t require a full-home service every visit.

Perfect for regular upkeep, smaller homes or anyone wanting to focus on the areas that make the biggest difference.

If you’re unsure which service is right for your home, simply get in touch and we’ll be happy to help.